The eMail Company

Softchoice Satisfaction Survey

September 1, 2016

Softchoice asked us to provide the email technology and services that would allow them to collect customer satisfaction feedback based on purchases.

The eMail Company provided a turnkey solution for the email deployment and worked with their creative agency to deploy their emails. The eMail Company set up a very short two question survey and simple email that directed people to take their survey and rate their shopping experience. The eMail Company then imployed a series of inbound email filters to re-direct less than satisfactory results to different team members within the organization for immediate follow-up.